Terms of service

Terms and Conditions

Last Updated: January 12, 2025

These Terms and Conditions ("Terms") govern the use of the website and related services ("Services") operated by Neros Ltd ("we," "our," or "us") under the Kumebe brand. By accessing or using our Services, you agree to be bound by these Terms.

1. Use of Services

  1. Our Services must only be used for lawful and appropriate purposes.
  2. Products and services provided by us are intended for personal use only. Purchasing for commercial resale is strictly prohibited.

2. Product Descriptions and Sales

  1. We strive to ensure that all product descriptions are accurate; however, minor discrepancies may occur. Please review all details carefully before making a purchase.
  2. All products are sold subject to availability and our approval.
  3. We reserve the right to decline any order at our discretion, regardless of the reason.

3. Payment

  1. Prices are displayed in US dollars (USD) or a currency based on your location. Taxes and duties may not be included in the displayed price.
  2. Payments must be made using methods specified by us. Orders are not confirmed until payment is received.

4. Shipping

  1. We will deliver products to the address specified by the customer. Any damage or delay during shipping will be addressed according to our responsibility policy.
  2. Additional shipping costs, duties, and taxes are the responsibility of the customer.

5. Returns and Refunds

  1. Due to the unique and high-value nature of our products, returns and refunds are not accepted (see our Return andRefund Policy for details).
  2. In the event of significant damage during shipping or an incorrect delivery, please contact our customer support within 7 days of receipt.

6. Intellectual Property

All content included in the Services, including text, logos, and designs, is the property of us or our licensors.
Unauthorized use, reproduction, or distribution of this content is strictly prohibited.

7. Limitation of Liability

  1. We are not liable for unforeseeable, indirect, or incidental damages.
  2. Our liability is limited to 50% of the purchase price of the affected product.

8. Governing Law and Jurisdiction

  1. These Terms are governed by the laws of Japan.
  2. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in Japan.

9. Changes to Terms

We reserve the right to modify these Terms at any time without prior notice. The revised Terms will take effect when posted on our Services.

10. Contact Information

If you have any questions or concerns, please contact us.